Rude passport office director blames customers for system failure making them miss flights

Rude passport office director blames customers for system failure making them miss flights

An angry Thai woman complained to one of Bangkok's national passport offices after she paid 3,000 baht for a special express passport service but still missed her flight.

 

More than 100 people queued at the Consular Affairs Department in Bangkok until 7:00 pm yesterday, with several customers missing their flights because they couldn't get their passports on time.

The department did not apologize for not doing its job, moreover, the head of the passport office told people... "This is your problem, not ours."

A disgruntled woman, Narissara Sengrungrob, spoke about her experience at the passport office on Facebook.

Narissara said she arrived at the consular section at 6:45 am and paid 3,000 baht for a special express passport.

The department said she could pick him up at 2:30. However, when she went to pick him up, he wasn't ready. She eventually received her passport at 6:45 pm, hence she missed her flight.

The officers informed the people that there was a problem in the system that prevented them from accessing citizens' data.

Narissara said that many people were angry because they missed their flights and had to reschedule their plans. Narissara said the director of the passport office responded to people's complaints by saying, “That's your problem. 

Narissara said officers turned off the lights and air conditioning at the consular section at 6:00 pm, although many people were still in the office waiting for their passports. But Narissa was determined to stay and eventually received her passport at 20:45. She said more than 100 people were still waiting when she left the office.

Narissara added that some people in line told her that they had also paid 3,000 baht for a special express passport, but officers told them there was a system glitch.

Narissara asked why after a week they couldn't fix the problem and still charge 3000 baht for a service they can't provide.

Narissara also reported that the director was rude and obnoxious in response to people's questions and concerns, and added that his behavior was unacceptable.

Thais have three passport options. The first version of the passport, which costs 1,000 baht, is sent by Thailand Post or is available for pickup within three to seven business days. The second option is an Express Passport, which costs 2,000 baht and is issued within 24 hours. The last option is the Special Express Passport, which costs 3,000 baht and can be obtained within three hours.