Taxi app gaff sends passengers to wrong airport causing 10,000 baht loss

Taxi app gaff sends passengers to wrong airport causing 10,000 baht loss

A Thai woman has filed a complaint with the police and the Office of the Consumer Protection Board (OCPB) after a Gosabuy taxi driver dropped her off at the wrong airport. As a result, it cost her more than 10,000 baht, and the compensation was only 2,000 baht.

The passenger, Aranya Kevma, 51, told Tairat that she booked tickets with her husband to fly from Suvarnabhumi Airport to Chiang Mai International Airport on November 7.

The flight from Bangkok was leaving at 6:10 am, so Aranya booked a taxi through the Gosabuy app to pick her up from her hotel on Nimit Mai Street in Bangkok at 4:30 am. When the taxi pulled up, she pointed out to the taxi driver that her destination was Suvarnabhumi Airport.

Aranya, who works as a teacher, said the driver didn't say anything, but she wasn't worried because she had entered the correct information about her destination on the app.

The taxi driver told her and her husband that he would go to the airport along Sai Mai Road. Aranya didn't answer because she doesn't know Bangkok, having lived in Chiang Mai all her life. But since the trip took longer than she expected, Aranya again asked the driver if he was going to Suvarnabhumi Airport.

The driver said no, adding that he had been told by the Gosabuy command center that the destination was Don Mueng International Airport, which is about 40 kilometers from Suvarnabhumi Airport.

The taxi driver eventually turned around, but by the time they arrived at Suvarnabhumi Airport, at 5:45 am, the boarding gate had closed and the couple missed their flight.

Aranya paid 550 baht for a taxi fare and was forced to rebook tickets to the neighboring province of Lampang because no flights to Chiang Mai were available. Flights cost 4070 baht each.

Aranya and her husband arrived in Lampang at 2:10 pm where they were picked up by their son. She then had to fill up her car with 1,000 baht of petrol and was fined 1,000 baht by the school for being late.

The Gosabuy app reimbursed her 2,000 baht, but she is unhappy that she lost 10,690 baht through no fault of her own.

Aranya filed a complaint with the San Sai Police Station in Chiang Mai and notified the OCPB, which is now investigating.

Aranya wants the app to apologize and cover the full amount of the loss.